Terms & Conditions

Terms & Conditions:


Custom Orders
A custom order is an order for products that are not a part of our regular product line (i.e. custom sizes or colors, etc).    Ordering a product that is simply out of stock is not considered a custom order.  Custom orders will require a 50%, non-refundable, deposit with balance due upon completion.
Payment Options
We prefer PayPal. Our shopping cart defaults to this secure check-out method.  Through PayPal you can also use Mastercard, Visa, American Express, Discover or Debit; No account with PayPal required.

Credit Card by phone - Give us a call and we can take your order and process your payment though Square.  You can choose to recieve an instant receipt by email or text message.  Ph:641-436-0235

Return Policy
We strive for quality and to accurately depict our products. However, our products are handmade and/or nature made so some variations will occur. We inspect all of our materials before they are shipped. 
If for some reason, what you receive is not what you expect, contact us via email within seven (7) days for a return authorization. 
Items must be returned in their original (unaltered) condition. In most cases a refund or store credit will be issued. 
Special/Custom orders and shipping charges are non-refundable.

Shipping Policy
Orders are shipped via U.S. Postal Service. We typically ship within One (1) Business day. Custom Color(s), Pre-Orders or Made To Order products take longer which is specified when you place your order or in the product description.
Domestic Shipping: - Typically 3 to 4 days once shipped. - Tracking is included. If you would like insurance please place your order by phone.
International Shipping: - Typically 6 to 10 days once shipped but not guaranteed due to different countries postal/customs service. - Tracking will be included if available to your country. Even if tracking isn't available, upon request, we can give you the routing number on your package. With this routing number your country's postal service can sometimes use this number to locate your order. In any event, though we will do our best to see that your order gets to you, Ankrom Exotics cannot be held responsible for lost International packages. Customs fees/duty fees and/or VAT charges are the customers responsibility.

Copyright Notice

Ankrom Exotics grants to you a worldwide non-exclusive royalty-free revocable license to:

  • View this website and the material on this website on a computer or mobile device via a web browser;
  • copy and store this website and the material on this website in your web browser cache memory; and
  • print pages from this website for your own (personal and non-commercial) use.

Ankrom Exotics does not grant you any other rights in relation to this website or the material on this website.   In other words, all other rights are reserved.

For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast the material on this website (in any form or media) without Ankrom Exotics prior written permission.


Data mining
The automated and/or systematic collection of data from this website is prohibited.

You may request permission to use the copyright materials on this website by emailing us at ankromexotics(at)hotmail.com.

Infringing material
If you become aware of any material on the website that you believe infringes your or any other person's copyright, please report this by email to ankromexotics(at)hotmail.com or by phone at (641) 436-0235.

Links from this website
This website may include links to other websites owned and operated by third parties.  These links are not endorsements or recommendations.  
Ankrom Exotics has no control over the contents of third party websites, and accepts no responsibility for them or for any loss or damage that may arise from your use of them.

About Cookies
This website uses cookies.  By using this website and agreeing to this policy, you consent to Ankrom Exotics use of cookies in accordance with the terms of this policy.
Cookies are files sent by web servers to web browsers, and stored by the web browsers. 
The information is then sent back to the server each time the browser requests a page from the server.  This enables a web server to identify and track web browsers.

There are two main kinds of cookies: session cookies and persistent cookies.  Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.

Ankrom Exotics uses Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information.

Refusing cookies
Most browsers allow you to refuse to accept cookies.  
Blocking cookies can have a negative impact upon the usability of some websites.